Ratings and Reviews

Adapt to customer feedback to enhance their experience

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Ratings and reviews play a key role in helping you drive your "digital shelf" experience. Customers trust user-generated content (UGC) more than the content brands share with them.

Tune into the pulse of your customer sentiments to understand what they like and dislike about your products. This wealth of insights enriches your market research and helps you create a seamless customer experience.

review analysis

Enhance customer experience to drive sales

Access in-depth insights sourced from customer opinions from across retailers with our constantly evolving algorithm.

Build customer trust by identifying and acting on negative feedback. Benchmark your customers' sentiment against that of your competitors to understand strengths and gaps in your overall product offerings to improve your operational efficiencies.

Customers often shy away from buying products that do not have sufficient feedback. Identify these products to encourage happy customers to share their reviews to help drive conversions.

sentiment analysis

Data-rich marketing campaigns

It’s time to take your marketing campaigns to the next level by eliminating the guesswork from decision making.

Create bespoke campaigns that cater to the specific needs of your customer, with the thorough insights we provide from your ratings and reviews. Address the gaps, grievances and feedback and gain higher returns on every marketing dollar.

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